FAQ
Frequently Asked Questions (FAQs)
Q: How do I place an order?
A: Browse our store, add your desired items to cart, then proceed to checkout. Fill in your shipping details and complete the payment to finalise your order.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.
Q: How long does shipping take?
A: Standard shipping across Australia usually takes 2–14 business days. Orders are processed within 1–2 business days from our Sydney warehouse or partner locations.
Q: Can I track my order?
A: Yes, once your order is shipped, we’ll email you a tracking number with a link to track your parcel.
Q: What is your return policy?
A: We offer 30-day returns for unused items in original condition. Change of mind returns are accepted (return shipping cost covered by customer). Faulty or incorrect items are eligible for free return and full refund or replacement.
Q: Do you ship internationally?
A: We currently only ship within Australia.
Q: How can I contact customer service?
A: Email us at support@eevastore.com.au. Our team is available Monday to Friday, 9am to 5pm AEST.
Q: What should I do if I receive a faulty or incorrect item?
A: Contact us immediately with your order number and photos of the issue. We’ll arrange a replacement or refund promptly.
Q: Can I change or cancel my order?
A: If your order hasn't been shipped yet, we may be able to modify or cancel it. Contact us as soon as possible.
Q: Do you offer gift cards?
A: Yes, digital gift cards are available in various amounts. They are delivered via email and redeemable at checkout.