Frequently Asked Questions (FAQs)

Q: How do I place an order?

A: To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and complete the payment process.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.

Q: How long does shipping take?

A: Shipping times vary depending on your location. Typically, orders are processed within 24-48 hours, and delivery can take between 3-21 business days.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress.

Q: What is your return policy?

A: We offer a 30-day return policy for items that are in their original condition. If you're not satisfied with your purchase, please contact us to initiate a return.

Q: Do you offer international shipping?

A: Yes, we ship internationally. Please note that shipping rates and delivery times vary by destination.

Q: How can I contact customer service?

A: If you have any questions or concerns, please email us at support@eevastore.com.au. Our customer service team is available to assist you Monday through Friday, 9 am to 5 pm.

Q: What should I do if I receive a defective product?

A: If you receive a defective or damaged product, please contact us immediately at help@eevastore.com.au with a photo of the defect, and we will arrange for a replacement or refund.

Q: Can I change or cancel my order?

A: If you need to change or cancel your order, please contact us as soon as possible. We are only able to make changes or cancellations before the order has been processed for shipping.

Q: Do you offer gift cards?

A: Yes, we offer gift cards in various denominations. Gift cards are delivered by email and contain instructions on how to redeem them at checkout.