FAQ

Frequently Asked Questions (FAQs)

Q: How do I place an order?

A: Browse our store, add your desired items to cart, then proceed to checkout. Enter your shipping details and complete payment to place your order.

Q: What payment methods do you accept?

A: We accept major payment methods available at checkout, including Visa, MasterCard, American Express, PayPal, PayPal Pay in 4 interest-free payments, Apple Pay, Google Pay, Shop Pay, UnionPay, and other supported payment options.

Q: How long does shipping take?

A: For in-stock items shipped from our Australian warehouse, orders are usually processed within 1–2 business days, and standard shipping across Australia typically takes around 2–14 business days after dispatch. Some items may be pre-order items or shipped directly from suppliers, so delivery times can vary.

Q: Do you offer pre-orders?

A: Yes. Some items may be listed as pre-order items with an estimated dispatch timeframe shown on the product page. Pre-order dates are estimates only and may change due to supplier, manufacturing, customs, freight or courier delays.

Q: Can I track my order?

A: Yes. Once your order has been dispatched, we’ll email you tracking details where available. Some orders may be shipped in multiple parcels, so tracking may be sent separately.

Q: Do you ship internationally?

A: No, we currently only ship within Australia.

Q: What is your return policy?

A: You may request a return within 30 days of receiving your item. For change-of-mind and compatibility returns, we may still be able to accept the return if the item is unused, undamaged, in the original packaging, and in resellable condition. If approved, a flat $15 return shipping and restocking/handling fee may be deducted from the refund. Faulty, damaged, incorrect, or not-as-described items are handled in line with the Australian Consumer Law (ACL).

Q: What if an item doesn’t fit my vehicle?

A: If compatibility was clearly stated on the product page and the item does not fit, this is generally treated as a change-of-mind return. If you’re unsure about compatibility before ordering, please contact us first and we’ll do our best to help.

Q: What should I do if I receive a faulty, damaged or incorrect item?

A: Please contact us as soon as possible with your order number, a description of the issue, and clear photos or video if helpful. We’ll review it and help with the next step in line with the ACL.

Q: Can I change or cancel my order?

A: If your order has not been dispatched yet, we may still be able to help. For pre-orders, you can request cancellation any time before dispatch. Once an order has been dispatched, it cannot be cancelled and our Refund and Return Policy will apply instead.

Q: Can I change my delivery address after ordering?

A: Please contact us as soon as possible. If the order has not yet been processed, we may still be able to help. For security reasons, in some cases we may ask you to update the address through your account profile before we can sync the change.

Q: How can I contact customer service?

A: Email us at support@eevastore.com.au. Our business hours are Monday to Friday, 9:00am to 5:00pm (AEST/AEDT), excluding public holidays.

Q: Do you offer gift cards?

A: Yes, digital gift cards are available and can be purchased through our store. They are delivered electronically and can be used at checkout.