Contact information
Need help with a product or order? Contact our customer support team using the details below.
For customer service enquiries, email support@eevastore.com.au.
For an existing order, please include your order number and the email address used at checkout. We aim to respond within one business day.
Customer Support Hours
Monday to Friday, 9:00am to 5:00pm (AEST/AEDT), excluding New South Wales public holidays.
Messages received outside these hours will be reviewed on the next business day.
Business Address
EEVA Store
Elegance EV Accessories Pty Ltd
ABN 48 689 265 923
Unit 20, 31-33 Leighton Place
Hornsby NSW 2077
Australia
EEVA Store is an online-only retailer. This address is not a retail showroom, and we do not offer walk-in shopping or click and collect.
Please contact us before returning any product. Returns must be approved and sent according to the instructions provided by our customer support team. Unarranged return drop-offs are not accepted.
Frequently Asked Questions
Visit our FAQ page for answers about products, compatibility, shipping, pre-orders, returns and refunds.