Privacy policy

Privacy Policy – EEVA Store

Last updated: June 2026

Welcome to EEVA Store. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website at https://eevastore.com.au (Site) and interact with our products and services (Services).

1. What personal information we collect

  • Information you provide: name, billing and delivery address, email address, phone number, order details, and any messages you send to us.
  • Payment information: payments are processed through secure payment providers (such as Shopify Payments, Apple Pay, Google Pay and PayPal). We do not store full credit card numbers. Some payment providers may store payment tokens or limited payment details for refunds and fraud prevention.
  • Information collected automatically: IP address, browser/device information, pages visited, and site interactions collected through cookies and similar technologies.
  • Reviews and user-generated content: if you leave a review through Judge.me, we may collect information connected to your review (for example your name, rating, comments, and any photos you upload).

2. Why we collect and use personal information

  • To process and fulfil orders, including shipping from our Australian warehouse or supplier-direct fulfilment
  • To provide delivery updates, returns support, and customer service
  • To manage your account and order history (where you have an account)
  • To send marketing communications if you opt in, and to provide an easy opt out at any time
  • To operate, maintain and improve our Site and Services
  • To detect and prevent fraud, security issues, and misuse
  • To comply with legal and tax obligations and resolve disputes
  • To display and use customer reviews and review content (including photos) on our Site and marketing channels such as social media, email and blogs, and to respond to reviews

2A. Reviews and user-generated content

If you submit a product review (including text, images or other content), we may display it on our website and may also use it for marketing purposes (for example on our social media channels, emails, ads, and in website content such as blogs). This may include showing the name you submit with the review and any photos you upload.

If you would like your review removed or you would like us to stop using your review content in marketing, please contact us at support@eevastore.com.au.

3. Who we disclose personal information to

We may disclose personal information to trusted third parties where needed to run our business and provide the Services, including:

  • E-commerce platform and related services: Shopify
  • Payment providers: Shopify Payments, Apple Pay, Google Pay, PayPal and related payment processing partners
  • Shipping and delivery providers: Australia Post and other courier or logistics partners
  • Suppliers and fulfilment partners (including overseas where an item is shipped directly from a supplier) to pack and deliver your order
  • Marketing and analytics platforms: Klaviyo, Google Analytics (GA4), Google Ads
  • Advertising platforms: Meta platforms (including Facebook and Instagram) for advertising, measurement and performance tracking using tools such as Meta Pixel, Conversions API and advanced matching
  • Review platform: Judge.me
  • Regulators, courts, law enforcement or other parties where required or authorised by law

We do not sell or rent your personal information.

4. Advertising, analytics and tracking

We use cookies and similar technologies to operate our Site, understand how customers use the Site, and to measure and improve our advertising.

This may include sharing information about your activity on our Site (such as viewed products, add-to-cart events and purchases) with platforms like Meta and Google to measure performance and show more relevant ads.

You can manage cookies through your browser settings. You can also manage some ad personalisation settings through your Google and Meta account settings.

5. Direct marketing

If you opt in, we may send you marketing communications (for example product updates and promotions). You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below. Opting out will not affect service messages related to your orders (such as order and delivery updates).

6. Overseas disclosure

Some items may be shipped directly from our suppliers, which may involve disclosing personal information such as your name, delivery address and phone number to suppliers and logistics providers located outside Australia for order fulfilment.

We also use service providers such as Shopify, Meta, Google and Klaviyo, which may store or process data on servers located outside Australia.

Where personal information is handled overseas, we take reasonable steps to work with reputable providers and to protect personal information in line with the Australian Privacy Principles.

7. Access, correction and your choices

  • You can request access to the personal information we hold about you.
  • You can request that we correct or update inaccurate or out-of-date personal information.
  • You can withdraw marketing consent at any time.

To make a request, contact us using the details below.

8. Data security and retention

We use reasonable technical and organisational safeguards to protect personal information. No method of transmission over the internet or electronic storage is completely secure.

We keep personal information only for as long as needed to provide our Services and as required for legitimate business purposes and legal obligations, including tax and record-keeping requirements. When no longer needed, we take reasonable steps to delete or de-identify it.

9. Data breaches

If a data breach occurs that is likely to result in serious harm, we will take steps consistent with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

10. Complaints

If you have a privacy complaint, please contact us with details of your concern. We will acknowledge your complaint and aim to respond within a reasonable timeframe, usually within 30 days. If you are not satisfied with our response, you may contact the OAIC.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top of this page when changes are made.

12. Contact us

Email: support@eevastore.com.au
Address: Unit 20, 31-33 Leighton Place, Hornsby NSW 2077, Australia

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).