Privacy policy

Privacy Policy – EEVA Store

Last updated: 4 July 2025

Welcome to EEVA Store. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose and store your personal information when you use our website at https://eevastore.com.au (the “Site”) and interact with our products and services (collectively, the “Services”).

1. Collection of Personal Information

  • Information you provide: Name, address, email, phone number, payment details when you place an order, sign up, or contact us.
  • Automatically collected information: IP address, browser type, device info, pages visited via cookies or similar technologies.
  • Third-party sources: Payment providers, marketing platforms, advertising partners.

SMS Abandoned Cart: EEVA Store uses cookies to track items left in your cart to determine when to send SMS cart reminders.

2. Use of Personal Information

  • To process orders and payments
  • Deliver products to you
  • Provide customer support
  • Send updates, promotions (if opted in)
  • Improve services and website experience
  • Comply with legal obligations

3. Disclosure of Personal Information

  • Third-party providers (e.g., couriers, payment gateways)
  • Marketing partners (with consent or where legally allowed)
  • Advertising platforms (e.g., Meta platforms including Facebook and Instagram) for targeted advertising and performance tracking using tools like Meta Pixel, Conversions API, and advanced matching
  • Regulatory authorities where required

Note: We do not share SMS opt-in or consent data with any third parties.

We do not sell or rent your personal information to any third party.

4. Overseas Disclosure

Some providers may be located overseas. We ensure they comply with Australian privacy laws where applicable.

5. Your Rights and Access

  • Request access to your personal information
  • Request corrections if details are inaccurate or outdated
  • Withdraw marketing consent at any time
  • Manage and disconnect data shared with Meta platforms through your Facebook settings under Off-Facebook Activity

To exercise these rights, contact us using the details below.

6. Cookies and Tracking

  • Used to operate the site and enable features
  • Analyse site usage and improve experience
  • Serve ads via remarketing and retargeting through third parties such as Meta (Facebook & Instagram)
  • We use tools like the Meta Pixel, Conversions API, and advanced matching to measure ad performance and personalise ads on Meta platforms. This may involve sharing customer activity data (e.g., viewed products, purchases) with Meta for advertising purposes.

Customers can manage their data preferences and disconnect this data from their Facebook account by changing settings for Off-Facebook Activity.

You can manage cookies via your browser settings.

7. Location Tracking

If opted in, we may collect location data via GPS or Wi-Fi to deliver relevant offers. You can opt out in device settings.

8. Data Security

We use technical and organisational safeguards to protect your information. However, online transmission is not 100% secure.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. We’ll update the "Last updated" date at the top of this page when changes are made.

10. Contact Us

If you have any questions or complaints, or would like to access or correct your data, please contact us:

Email: support@eevastore.com.au
Address: 1 Avon Road, Pymble NSW 2073, Australia

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).