Shipping policy

At EEVA Store, we aim to provide clear and transparent shipping information for customers across Australia. This policy explains our shipping rates, processing times, delivery estimates and fulfilment methods.

Shipping Rates

  • Standard shipping is $9.95 AUD for Australian orders under $100 AUD.
  • Free standard shipping is available on all Australian orders of $100 AUD or more.
  • The applicable shipping rate is calculated automatically at checkout.

Delivery Estimates

  • Items dispatched from our Australian warehouse generally arrive within 1–5 business days after dispatch.
  • Items shipped directly by a supplier may take longer. An estimated dispatch or delivery timeframe will be shown on the product page where available.

Delivery timeframes are estimates only. They may be affected by the delivery location, courier delays, public holidays, severe weather, customs processing and peak shopping periods.

Order Processing

  • Orders are processed Monday to Friday, excluding Australian public holidays.
  • In-stock items held at our Sydney warehouse are normally processed within 1–2 business days. Orders placed before 12:00 pm Sydney time on business days are usually dispatched the same day.
  • Once an order is dispatched, we will send a shipping confirmation email with tracking information where available.

Shipping Origin

  • Products marked “Ships from Sydney” are dispatched from our Australian warehouse.
  • Other products may be shipped directly by one of our trusted fulfilment partners from within Australia or overseas.
  • Supplier-direct shipments may have longer processing and delivery times than locally dispatched orders.

Pre-Orders

  • Pre-order products will have an estimated dispatch timeframe shown on the product page.
  • Pre-order timeframes are estimates and may change because of production, supplier, customs or freight delays.
  • If an order contains both in-stock and pre-order products, the products may be shipped separately or the order may be held until all products are ready.

Split Shipments

  • An order may arrive in more than one parcel.
  • This may happen when products are stored at different locations, dispatched by different fulfilment partners or become available at different times.
  • Separate tracking information may be provided for each parcel.

Delivery Partners

  • For products dispatched within Australia, we mainly use Australia Post and may also use other courier partners depending on the delivery address, parcel size and fulfilment location.
  • For supplier-direct shipments, the delivery partner will depend on the supplier and destination.

Tracking Your Order

  • Tracking information will be emailed to you once it becomes available.
  • You may also be able to track your order through the order status page included in your confirmation email.
  • Tracking numbers may occasionally change during transit if a parcel is transferred, consolidated or relabelled by a delivery partner.

Parcel Lockers and PO Boxes

  • Australia Post Parcel Lockers and PO Boxes may be used where they are supported by the selected delivery method.
  • Couriers other than Australia Post may be unable to deliver to Parcel Lockers or PO Boxes.
  • If necessary, we may contact you to request an alternative street address.

Address Changes

  • Please check that your delivery address is complete and accurate before placing your order.
  • If you need to change an address, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or dispatch has started.
  • If an incorrect or incomplete address causes a parcel to be returned or require redelivery, the related costs may be payable by the customer.

Delays and Delivery Concerns

If your order is taking longer than expected, please first check the tracking information provided. You can then contact us at support@eevastore.com.au with your order number.

We will review the shipment and work with the relevant courier or fulfilment partner where necessary. If we become aware of a significant delay, we will provide an updated timeframe and any available options.

Shipping Area

EEVA Store currently ships within Australia only.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies available to you under the Australian Consumer Law.