Cancellation policy

Pre-order Cancellation Policy

Last updated: 18 September 2026

This policy applies to products sold by EEVA Store as pre-orders. We do not currently offer subscriptions or try-before-you-buy purchase options.

Pre-Orders

When you place a pre-order, you are reserving a product that is not available for immediate dispatch. The estimated dispatch timeframe will be shown on the product page where available.

Estimated Dispatch Timeframes

Estimated dispatch, shipping and delivery dates are estimates only. They may change because of production, supplier, customs, freight, courier or other delays outside our reasonable control.

If the estimated dispatch timeframe changes significantly, we will provide an updated estimate and any available options. You may request cancellation at any time before the pre-order product is dispatched.

Orders Containing Pre-Order and In-Stock Products

When an order contains both pre-order and in-stock products, the products may be dispatched separately or the order may be held until all products are ready.

Cancelling a pre-order product does not automatically cancel any other products in the same order.

Pre-Order Cancellations

You may request cancellation of a pre-order product at any time before it is dispatched.

No return or restocking fee applies when a pre-order is successfully cancelled before dispatch.

We will confirm whether the cancellation has been completed. If dispatch or fulfilment has already occurred before we can process your request, the product can no longer be cancelled and our Returns and Refunds Policy will apply.

For voluntary, change-of-mind or compatibility returns requested after dispatch, the $15 return/restocking fee described in our Returns and Refunds Policy may apply.

How to Request a Cancellation

Email support@eevastore.com.au with your order number and identify the pre-order product or products you wish to cancel.

Refunds for Cancelled Pre-Orders

If a pre-order product is successfully cancelled before dispatch, we will refund the amount paid for that product to the original payment method.

If the cancelled pre-order was the only product in the order, any shipping fee charged for that order will also be refunded. If other products remain in the order, shipping charges applicable to those products may still apply.

We normally process approved refunds within 5 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

If We Cannot Supply Your Pre-Order

If we cannot supply a pre-order product, we will notify you, cancel the affected product and provide a full refund of the amount paid for that product.

Any adjustment to shipping charges will depend on whether other products remain in the order.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies available to you under the Australian Consumer Law.

Need Help?

Email support@eevastore.com.au if you have questions about a pre-order or cancellation.