Cancellation policy

Purchase options cancellation policy

Pre-orders

When you place a pre-order, you are reserving an item that is not yet available for immediate dispatch. Your order will be dispatched once the item is in stock.

Estimated ship dates

Any estimated ship or arrival dates shown on the product page or in your order confirmation are estimates only and may change due to supplier, manufacturing, or courier delays.

Cancellations

You can request to cancel a pre-order any time before it has been dispatched. Once the pre-order has been dispatched, it can’t be cancelled and our Refund and Return Policy will apply instead.

How to cancel

Email support@eevastore.com.au with your order number and a request to cancel the pre-order.

Refunds for cancelled pre-orders

If your pre-order is cancelled before dispatch, we will refund you to the original payment method. Refunds are typically processed within 5 business days (your bank or payment provider may take additional time to show the funds).

If we can’t supply your pre-order

If we are unable to supply your pre-order, we will notify you and provide a full refund.