Refund and Return Policy

At EEVA Store, your satisfaction is important to us. Our policy is designed to comply with the Australian Consumer Law and provide a clear, fair process for returns and refunds.

30-Day Return Window

You may request a return within 30 days of receiving your item. Conditions apply.

Return Conditions

  • Items must be in original condition – unused, unworn, with original tags and packaging.
  • A receipt or proof of purchase is required.
  • Items must not be damaged due to misuse or neglect.

Damaged, Faulty or Incorrect Items

We offer free returns for any item that is:

  • Damaged during delivery
  • Faulty or defective
  • Incorrect or not as described

Please contact us within a reasonable time of receiving your order at support@eevastore.com.au. We will provide a prepaid return label and further instructions.

Change of Mind Returns

We accept change-of-mind returns within 30 days, provided:

  • The item meets the standard return conditions above
  • The customer pays for the return postage

Compatibility Returns

If an item is not compatible with your vehicle, and the incompatibility was clearly stated in the product description, we do not offer a free return.

  • In such cases, return postage is the customer’s responsibility.
  • Please read item descriptions carefully.
  • If unsure, you can use the “Ask a Question” feature on the product page before purchasing.

Exchanges

To exchange an item, please return the original product under our return process. Once your return is accepted, you can either place a new order yourself or request that we place a replacement order for you.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund decision.

  • Approved refunds will be processed to your original payment method within 5 business days.
  • Refunds are not available for items returned in a damaged or used condition (unless faulty).

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

  • You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
  • You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Need Help?

For any questions about returns, exchanges, or refunds, contact our team at support@eevastore.com.au.